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Request Overview

Overview

This is where you are able to get a complete overview of your Request, including all of the applicable field values:

  • Recipient name
  • Recipient email address
  • Amount
  • Expiry Date
  • Secret Hint and Secret Answer
  • Invoice Label and Value
  • Description Label and Value
  • Request Message
  • Customer pays processing fee
  • Next automatic email reminder
Actions

You can Modify & Resend and Cancel the Request using the applicable buttons.

Status
Payment Status Signifies that this request is a Payment Request (as opposed to a Refund)
Refund Status Signifies that this request is a Refund Request (as opposed to a Payment)
Outstanding Status A request that has not been paid or claimed
Paid Status A request that has been paid or claimed - it is completed.
Cancelled Status A request that has been cancelled and has not been paid/claimed.
Expired Status A request that has expired. You will need to either Cancel the request or select Modify & Resend in order to change the Expiry Date and have a new link sent to the Recipient.
Security Status A status applicable only to Refund Requests and it occurs when the Recipient has entered in the wrong Security Answer three times. You will need to either Cancel the request or select Modify & Resend in order to reset the request.
Activity Log

View the entire history of the request under Activity Log. All significant activity related to the request will be date and time stamped here along with a brief description.

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