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Access your Remote Terminal through clicking on:   Start a New Transaction You will also find a list of your Recent Manual Transactions. These transactions are also included in your Transaction Reports. Manual Transactions are not integrated into your regist...

Here are all the Admin features and tools you can use to solve problems 1. 

Elavon Direct Merchants Once an Elavon application has been approved, you will receive an email with the MID and follow the below steps to complete the onboarding: 1. Email Jordan Potter asking for the TID (provide her the MID) 2. Copy and paste MID & TID t...

SportsPay Merchants Once the Sr. Compliance Officer has assigned the task to you "Get MID/TID", the underwriting has been approved and the account is ready to go live. To do so follow the below steps: ** After each step, to save the work you must click out o...

Overview This is where you are able to get a complete overview of your Request, including all of the applicable field values: Recipient name Recipient email address Amount Expiry Date Secret Hint and Secret Answer Invoice Label and Value Description ...

A Refund Request is where you are returning/refunding money and you are requesting that the Recipient provide the credit card number that the refund should be sent to. The Recipient will receive an email where they will click on the link and be brought to a Pa...

A Payment Request is where you are collecting money from the Recipient. It allows you to send out a Request via e-mail to a Recipient for a set amount. The Recipient will click on the link, be brought to the Payment Page, and they will input their credit card ...

This is where you are able to send Payment Requests and Refund Requests, and track each of them. A Payment Request is where you are collecting money from the Recipient. It allows you to send out a Request via e-mail to a Recipient for a set amount. The Recipi...

What is a Chargeback A chargeback is a process that allows a card holder to dispute a credit card transaction and have the money returned to them. It is usually initiated by the card holder and involves the credit card company reversing the transaction and ta...

Add a recurring charge to your merchant's monthly statement using this feature.Any added Charge will be its own line item on the merchant's monthly statement and is paid out to you in full with your monthly compensation. Add a Recurring Charge Select All Mer...

Add a one-time charge to your merchant's monthly statement using this feature.Any added Charge will be its own line item on the merchant's monthly statement and is paid out to you in full with your monthly compensation. Adding a One-Time Charge To add a sing...

To process a manual transaction, the following fields are required: Customer Name Customer Email address Credit Card Number Expiration Date Amount You have the option of inputting the following fields: Invoice Number: This field will be displayed ...

The Transaction List tool allows you to generate a filtered list of transactions based on date, card type, and transaction type. It's useful for reconciling batches, finding specific payments, or reviewing all recent activity. The Show Refunds button at the t...

This is an overview of debits (withdrawals) and credits (deposits) made to your bank account. There are two types of entries: Billing Statement and Credit Card Sales Billing Statement This type of entry refers to the debiting of your bank account for yo...

Batches Each night at 12:00am EST, your organizations transactions from the previous day are "settled" forming a batch. In other words, each batch represents one day worth of transactions. If you did not process any transactions that day then there would ...

Billing is withdrawn from your bank account on the 5th of each month. Your statement will be e-mailed to the address on file and posted here prior to that. You are able to download a PDF copy of your statement by clicking on the PDF icon: Billing is done a...

Updating your Account Information Select "Update" next to the information that needs to be updated You will be prompted to input the new information Select "Request" to finish Once the change has been submitted, a green alert will be displayed at the t...

Welcome to PaymentsHQ's Help Section - your ultimate guide to utilizing SportsPay's powerful reporting website! Within this dedicated section, you will find a compilation of our Help Articles, carefully crafted to assist you in navigating and leveraging the f...

Rapid Onboarding is broken down into two subsections: PRICING MODELS This is where you will find a list of each of your pricing models as well as its permalink. You can use this link to embed a button within your platform to allow your users to initi...

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