Onboarding Elavon Merchants

Elavon Direct Merchants

Once an Elavon application has been approved, you will receive an email with the MID and follow the below steps to complete the onboarding:

1. Email Jordan Potter asking for the TID (provide her the MID)

2. Copy and paste MID & TID to notes on onboarding task

3. Update application status to "Class A"

4. Go to billing tab and select "No Billing"

5. Go to MID/TID Tab & paste MID in Primary and Secondary fields

6. Paste TID in TID field & select "via Connex (Elavon) & press Add

7. Type SP MID (ei SPRA1287) in TID field & select "InterPay" & press Add

8. Go to Gateway tab & click Add Terminal

9. Select "Active"

10. Select "SPBASIC" under Credit Handler

11. Paste TID beside termID=

12. Click "Add From Template" & Select dealer (reg. partner)

* If SportsHeadz - copy and paste website URL into gateway setup

13. Click "Generate" Password & Save

14. Copy gateway password to spreadsheet

15. Go to notes tab & add the following note to onboarding task: updated billing, added MID/TID, added to gateway, sent reporting and welcome email and notified RP

16. Complete task & click go to merchant

17. Go to Info tab & click "Add User" (this sends password for PaymentsHQ login)

18. Click Send Email, select which template & type "Welcome to SportsPay!" as Subject and type "." in body (this sends the welcome email)

- General: RAMP & PowerUp
- SportsHeadz - SportsHeadz
- HCR: Hockey Canada ** ONLY SEND HCR WELCOME EMAIL ONCE THEY CONFIRM**

19. Add completed date to spreadsheet & save

20. Send partner email of merchant info

- PowerUp: send to Joe & Dan
- RAMP: send to Justin
- HCR: send to info & ask them to confirm once completed
- SportsHeadz: do not have to email info